All Systems Operational

Uptime over the past 90 days. View historical uptime.
Patient Wallet Operational
90 days ago
99.99 % uptime
Today
Provider Portal Operational
90 days ago
100.0 % uptime
Today
Payment Processing Status Operational
90 days ago
99.85 % uptime
Today
Credit Card Processing Operational
90 days ago
99.78 % uptime
Today
eCheck Processing Operational
90 days ago
99.99 % uptime
Today
EMV Hardware Operational
90 days ago
99.78 % uptime
Today
Automated Phone System (IVR) Operational
90 days ago
100.0 % uptime
Today
Integrated Payments ? Operational
90 days ago
99.99 % uptime
Today
Integrated Payment Processing Status Operational
90 days ago
99.93 % uptime
Today
Integrated Credit Card Processing Operational
90 days ago
100.0 % uptime
Today
Integrated eCheck Processing Operational
90 days ago
100.0 % uptime
Today
Integrated EMV Hardware Payments Operational
90 days ago
99.79 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Pax EMV Credit Card Vendor Maintenance - 6/16/25 Jun 16, 2025 22:00 - Jun 17, 2025 04:00 EDT

The credit card payment gateway will undergo scheduled maintenance on Monday, June 16th. During this time, transactions may be unavailable for up to 15 minutes on Pax A920 and Pax A80 credit card terminals during this window. We apologize for any inconvenience this may cause.

Date: June 16th
Estimated start time: 10pm ET (6/16 7pm PT)
Estimated end time: 4am ET (6/17 1am PT)
Outage time: 15 minutes
User Experience: Transactions processing may not be available during a 15 minute window on Pax A920 and A80 terminals.
Posted on Jun 04, 2025 - 16:25 EDT
Jun 16, 2025

No incidents reported today.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
Patient Payment - Payment Degradation
Resolved - We have confirmed that our payments are now processing without issue. Our testing has confirmed declines have fallen under expected ranges. If you continue to have issues with payment processing, please submit a case through the Support and Training Center for additional investigation.
Jun 12, 18:04 EDT
Update - We are currently experiencing issues with one of our Third Party vendors, which is impacting payment processing. As of 2:24pm we have implemented a change on our end that is showing a higher rate of success for payment processing.

We are now seeing payment processing returning to normal, but we will continue to monitor this issue to ensure there are no additional issues.
Jun 12, 17:02 EDT
Update - We are currently experiencing issues with one of our Third Party vendors, which is impacting payment processing. As of 2:24pm we have implemented a change on our end that is showing a higher rate of success for payment processing.

We are now seeing payment processing returning to normal, but we will continue to monitor this issue to ensure there are no additional issues.
Jun 12, 15:10 EDT
Monitoring - We are currently experiencing issues with one of our Third Party vendors, which is impacting payment processing. As of 2:24pm we have implemented a change on our end that is showing a higher rate of success for payment processing. We will continue to monitor this issue and provide updates as they become available.
Jun 12, 14:36 EDT
Investigating - We are currently experiencing issues with one of our Third Party vendors, which is impacting payment processing. At this point, we are seeing some payments still process, but many payments are declining. We are actively working to identify and mitigate the issue and will provide an update once it becomes available.
Jun 12, 14:14 EDT
Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025
AMEX Payments Being Declined
Resolved - We have confirmed with out vendor partners that the increase in American Express declines have stopped. Our testing has confirmed declines have fallen under expected ranges.
Jun 3, 11:43 EDT
Update - We are aware of an increase in AMEX cards being declined and have worked with our vendor partners to resolve the issue. Our processor and American Express have fixed all issues, but there may still be sporadic declines. We will continue to monitor this issue to ensure AMEX cards are processing without issue.
Jun 2, 14:33 EDT
Update - We are aware of an increase in AMEX cards being declined and have worked with our vendor partners to resolve the issue. We will continue to monitor this issue to ensure AMEX cards are processing without issue.
Jun 2, 09:21 EDT
Update - We are aware of an increase in AMEX cards being declined and have worked with our vendor partners to resolve the issue. We will continue to monitor this issue to ensure AMEX cards are processing without issue.
May 30, 08:53 EDT
Update - We are aware of an increase in AMEX cards being declined and have worked with our vendor partners to resolve the issue. We will continue to monitor this issue to ensure AMEX cards are processing without issue.
May 29, 09:52 EDT
Monitoring - We are aware of an increase in AMEX cards being declined and have worked with our vendor partners to resolve the issue. We will continue to monitor this issue to ensure AMEX cards are processing without issue.
May 28, 15:22 EDT
Update - We are aware of an increase in AMEX cards being declined and are working with our vendor partners to resolve the issue. Currently, this is only impacting a limited number of transactions taken via EMV devices.

If you are attempting a payment and it does not go through, we recommend trying again via WebEntry or Mobile Pay. Other card brands are not impacted, so if the patient has another payment method it should be successful.
May 28, 14:20 EDT
Update - We are aware of an increase in AMEX cards being declined and are working with our vendor partners to resolve the issue. Currently, this is only impacting a limited number of transactions taken via EMV devices.

If you are attempting a payment and it does not go through, we recommend trying again via WebEntry or Mobile Pay. Other card brands are not impacted, so if the patient has another payment method it should be successful.
May 28, 09:00 EDT
Update - We are aware of an increase in AMEX cards being declined and are working with our vendor partners to resolve the issue. Currently, this is only impacting a limited number of transactions taken via EMV devices.

If you are attempting a payment and it does not go through, we recommend trying again via WebEntry or Mobile Pay. Other card brands are not impacted, so if the patient has another payment method it should be successful.
May 27, 16:39 EDT
Update - We are aware of an increase in AMEX cards being declined and are working with our vendor partners to resolve the issue. Currently, this is only impacting a limited number of transactions taken via EMV devices.

If you are attempting a payment and it does not go through, we recommend trying again via WebEntry or Mobile Pay. Other card brand are not impacted, so if the patient has another payment method it should be successful.
May 27, 10:56 EDT
Update - We are aware of an increase in AMEX cards being declined and are working with our vendor partners to resolve the issue. Currently, this is only impacting a limited number of transactions taken via EMV devices.

If you are attempting a payment and it does not go through, we recommend trying again via WebEntry or Mobile Pay. Other card brand are not impacted.
May 27, 09:50 EDT
Update - We are aware of an increase in AMEX cards being declined and are working with our vendor partners to resolve the issue. Currently, this is only impacting a limited number of transactions taken via EMV devices.

If you are attempting a payment and it does not go through, we recommend trying again via WebEntry or Mobile Pay. Other card brand are not impacted.
May 23, 22:01 EDT
Update - We are aware of an increase in AMEX cards being declined. Currently, this is only for a limited number of transactions taken via an EMV device. If you are attempting a payment and it does not go through, we recommend trying again via WebEntry or Mobile Pay. Other card brand are not impacted. We are continuing to investigate the root cause.
May 23, 16:25 EDT
Update - We are aware of an increase in AMEX cards being declined. We are continuing to investigate to identify scope and impact. It does not appear at this time that any other card brands are impacted
May 23, 12:18 EDT
Investigating - We are aware of an increase in AMEX cards being declined. We are working with our teams to identify scope and impact. It does not appear at this time that any other card brands are impacted.
May 23, 11:45 EDT
Jun 2, 2025
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