Update - We are aware of an increase in AMEX cards being declined and have worked with our vendor partners to resolve the issue. We will continue to monitor this issue to ensure AMEX cards are processing without issue.
May 30, 2025 - 08:53 EDT
May 30, 2025 - 08:53 EDT
Update - We are aware of an increase in AMEX cards being declined and have worked with our vendor partners to resolve the issue. We will continue to monitor this issue to ensure AMEX cards are processing without issue.
May 29, 2025 - 09:52 EDT
May 29, 2025 - 09:52 EDT
Monitoring - We are aware of an increase in AMEX cards being declined and have worked with our vendor partners to resolve the issue. We will continue to monitor this issue to ensure AMEX cards are processing without issue.
May 28, 2025 - 15:22 EDT
May 28, 2025 - 15:22 EDT
Update - We are aware of an increase in AMEX cards being declined and are working with our vendor partners to resolve the issue. Currently, this is only impacting a limited number of transactions taken via EMV devices.
If you are attempting a payment and it does not go through, we recommend trying again via WebEntry or Mobile Pay. Other card brands are not impacted, so if the patient has another payment method it should be successful.
May 28, 2025 - 14:20 EDT
If you are attempting a payment and it does not go through, we recommend trying again via WebEntry or Mobile Pay. Other card brands are not impacted, so if the patient has another payment method it should be successful.
May 28, 2025 - 14:20 EDT
Update - We are aware of an increase in AMEX cards being declined and are working with our vendor partners to resolve the issue. Currently, this is only impacting a limited number of transactions taken via EMV devices.
If you are attempting a payment and it does not go through, we recommend trying again via WebEntry or Mobile Pay. Other card brands are not impacted, so if the patient has another payment method it should be successful.
May 28, 2025 - 09:00 EDT
If you are attempting a payment and it does not go through, we recommend trying again via WebEntry or Mobile Pay. Other card brands are not impacted, so if the patient has another payment method it should be successful.
May 28, 2025 - 09:00 EDT
Update - We are aware of an increase in AMEX cards being declined and are working with our vendor partners to resolve the issue. Currently, this is only impacting a limited number of transactions taken via EMV devices.
If you are attempting a payment and it does not go through, we recommend trying again via WebEntry or Mobile Pay. Other card brands are not impacted, so if the patient has another payment method it should be successful.
May 27, 2025 - 16:39 EDT
If you are attempting a payment and it does not go through, we recommend trying again via WebEntry or Mobile Pay. Other card brands are not impacted, so if the patient has another payment method it should be successful.
May 27, 2025 - 16:39 EDT
Update - We are aware of an increase in AMEX cards being declined and are working with our vendor partners to resolve the issue. Currently, this is only impacting a limited number of transactions taken via EMV devices.
If you are attempting a payment and it does not go through, we recommend trying again via WebEntry or Mobile Pay. Other card brand are not impacted, so if the patient has another payment method it should be successful.
May 27, 2025 - 10:56 EDT
If you are attempting a payment and it does not go through, we recommend trying again via WebEntry or Mobile Pay. Other card brand are not impacted, so if the patient has another payment method it should be successful.
May 27, 2025 - 10:56 EDT
Update - We are aware of an increase in AMEX cards being declined and are working with our vendor partners to resolve the issue. Currently, this is only impacting a limited number of transactions taken via EMV devices.
If you are attempting a payment and it does not go through, we recommend trying again via WebEntry or Mobile Pay. Other card brand are not impacted.
May 27, 2025 - 09:50 EDT
If you are attempting a payment and it does not go through, we recommend trying again via WebEntry or Mobile Pay. Other card brand are not impacted.
May 27, 2025 - 09:50 EDT
Update - We are aware of an increase in AMEX cards being declined and are working with our vendor partners to resolve the issue. Currently, this is only impacting a limited number of transactions taken via EMV devices.
If you are attempting a payment and it does not go through, we recommend trying again via WebEntry or Mobile Pay. Other card brand are not impacted.
May 23, 2025 - 22:01 EDT
If you are attempting a payment and it does not go through, we recommend trying again via WebEntry or Mobile Pay. Other card brand are not impacted.
May 23, 2025 - 22:01 EDT
Update - We are aware of an increase in AMEX cards being declined. Currently, this is only for a limited number of transactions taken via an EMV device. If you are attempting a payment and it does not go through, we recommend trying again via WebEntry or Mobile Pay. Other card brand are not impacted. We are continuing to investigate the root cause.
May 23, 2025 - 16:25 EDT
May 23, 2025 - 16:25 EDT
Update - We are aware of an increase in AMEX cards being declined. We are continuing to investigate to identify scope and impact. It does not appear at this time that any other card brands are impacted
May 23, 2025 - 12:18 EDT
May 23, 2025 - 12:18 EDT
Investigating - We are aware of an increase in AMEX cards being declined. We are working with our teams to identify scope and impact. It does not appear at this time that any other card brands are impacted.
May 23, 2025 - 11:45 EDT
May 23, 2025 - 11:45 EDT
Patient Wallet
Degraded Performance
Provider Portal
Operational
Payment Processing Status
Degraded Performance
Credit Card Processing
Operational
eCheck Processing
Operational
EMV Hardware
Degraded Performance
Automated Phone System (IVR)
Operational
Integrated Payments
?
Operational
Integrated Payment Processing Status
Degraded Performance
Integrated Credit Card Processing
Operational
Integrated eCheck Processing
Operational
Integrated EMV Hardware Payments
Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.